Copthorne Effingham Gatwick Hotel

The location with easy access to Gatwick and a reasonably priced petrol station on the way to the motorway is great. The Sports bar offers a casual dining experience and the staff are very helpful and friendly.

She's looking a little tired, but nothing that a coat of paint and varnish wouldn't cure, a nice, reasonably priced hotel

Very nice hotel

It's in a country setting nothing else close by a perfect for a honey moon get away. It doesn't pickup at airport 11-20 euros from Gatchwich airport. 5 euros for shuttle from hotel to airport on return only.

Nothing at all..

1. The lights in the room didn't work, 2.The beds in both rooms was covered in hairs and stains. 3.We had no tea, coffee or milk. 4. the mugs had dust in them. 5. The carpet had worn patches in places.. I could go on and on. £---- for 1 night. never again.

Location

The airport shuttle wasn't what I expected. You pay for the shuttle to take you to the airport, and you have to take a taxi back to the hotel. That is not really well explained on the hotel web sites.

Beautiful grounds

The hotel advertises an airport shuttle, which was the primary reason for selecting it. When I called, they said, we don't have a shuttle, take a taxi.

I love this hotel sad to see its shut until November ?Every room has a fridge which is so handy. Everything is really good at this hotel

At breakfast the staff didn't know what they was doing it was a complete shambles.

The location itself was nice.

Was initially supposed to stay for 4 nights...but after 2 days was told that the hotel had been allocated as a mandatory quarantine hotel and we had to leave and was offered an unsuitable alternative.Filled out a breakfast booking form for breakfast to our room the next day...we had to go downstairs the next morning to prompt them as they read 2 booking forms wrong!Staff weren't helpful at all.Was told the gym would be open....it wasnt!Wasnt told about the renovations works that was taking place.

nice rooms all the facilities etc ,nice shower and comfy bed ,did not have breakfast,close to airport

bit scruffy in the halls way

Nicole gave excellent service to us.Lovely grounds and golf course.

Breakfast 2nd day was over cooked. People complained about it. The room wasn't cleaned and rubbish bins were not emptied at all.

The hotel was ideal location for the purpose of my visit to the area

I stayed in room 101 the fact that there had been a lockdown the hotel should have been in a pristine condition, the patio windows were covered in mud from blocked gutters the patio was full of weeds

Food ok but service was given by untrained staff and therefore poor.

The complete hotel was very tired and in serious need of refurbishment. We downgraded to a standard room from a club room which at least was clean and useable. The club room was a disgrace, in poor state of cleanliness old and tatty furniture and a bathroom that was old, stained, and the toilet would not flush properly. The balcony was filthy and unusable and table on it was falling apart.

All other parts of our stay was of s good standard

Never received our toast even we were made aware it was being processed we waited 15 minutes then left the table only to see the person who waited our table start to clear up very disappointed

Large room with nice balcony. Comfortable bed.

Breakfast service very slow and disorganised despite preordering the previous day.Waiters mask did not fit properly so posing an infection risk to customers.No-one offered to clean our room during our 7 night stay! By day 5 we had to ask for clean towels and toilet rolls. We only received one bath towel despite asking for another and had to ask again for toilet rolls.We asked for the lift to be cleaned as there were paint flakes on the floor which were there for at least 3 days . Surely this is one of the most important areas to be cleaned frequently. Not covid safe!I understand that these times are difficult but as customers who have been shielding this was not the relaxing break we hoped for.

No swimming pool or gymMenu very limited

First room hadn't been cleaned probably

It was available

Slow clearing of old food in corridors. Clearly very few guests in a massive hotel, only place with availability......says it all really.

Good

They gave us the wrong room abs tried saying it was a new club room but it was the exact same room a normal double.

Reception staff were great and the manager on site apologised for the poor service.

Very dated rooms, not an executive room at all only the price!Breakfast was a disaster!Wrong Ardersier three times then the sausage was pink in the middle.Staff were arguing in the kitchen.

Room was bigger than we needed but I think was all that was left, bed was comfortable.

Check in was really slow, not sure why. Bathroom was in poor repair, shower base did not feel very sturdy to stand on. Breakfast was booked along with the room but it didn't come through for some reason. Filled in what we wanted for breakfast the night before and still waited more than 40mins for it in the morning, not enough staff to manage the breakfast. Overall was disappointed and would not stay there again.

Nice grounds First hotel after lockdown but lost its vibe as covid ruined it all Have to wear masks and no life in hotel :(

Needs update very old furniture rooms and bathrooms need update

Clean good size rooms and easy location

The Bar has no beer or lager on draft No bottled Beer and a few bottles of cider one type Bulmers Had wine but very expensive for an average type of Malbec you would buy in Tesco